Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Aaida BRSR reporting and compliance platform (the “Platform”) provided by Aaida Technology Solutions (“Aaida”, “we”, “us”). The organisation that subscribes is the “Customer”, and each person the Customer allows to use the Platform under its subscription is an “Authorised User”.

By creating an account, accepting these Terms at sign-in, or using the Platform, you agree to these Terms. If you accept on behalf of an organisation, you confirm that you are authorised to bind it.

1. The service

The Platform helps listed companies and their value-chain partners prepare, review, approve, and generate BRSR disclosures (PDF / XBRL / Excel) for submission to SEBI and the stock exchanges. The regulatory filing is the Customer’s activity; Aaida provides software that facilitates it, does not file on the Customer’s behalf, and does not guarantee acceptance by any regulator or exchange.

2. Accounts, Authorised Users & security

The Customer’s administrator invites Authorised Users and decides their roles. Every Authorised User must accept these Terms and the Privacy Policy before first using the Platform, and again when we make a material change (§ 14). The Customer is responsible for its Authorised Users’ compliance with these Terms, for the accuracy of account information, for keeping credentials confidential, for enabling multi-factor authentication where offered, and for all activity under its accounts. Notify us promptly of any unauthorised use.

3. Acceptable use

The Customer and its Authorised Users shall not:

• access the Platform other than through the provided interfaces;
• attempt to breach tenant isolation or access another organisation’s data;
• probe, scan, or test the security of the Platform without our written consent;
• upload unlawful content, or special-category personal data into free-text fields;
• reverse-engineer, resell, sublicense, or overburden the Platform;
• use it to violate any law, including SEBI and data-protection law; or
• record, screenshot, screen-capture, film, or otherwise reproduce any part of the Platform, or share, publish, or disclose the Platform’s screens, user interface, features, workflows, or non-public outputs to any person who is not an Authorised User,

in each case without our prior written consent.

4. Customer data & privacy

The Customer retains ownership of the data it uploads (“Customer Data”). The Customer grants Aaida a limited licence to host and process Customer Data solely to provide and support the Platform. Our handling of personal data is governed by the Privacy Policy and, where applicable, the Data Processing Agreement. The Customer is responsible for the lawfulness and accuracy of Customer Data and for having its own legal basis to provide it, including any notice or consent owed to the people whose data it uploads.

5. AI-assisted features

Some features use automated or AI-assisted processing (for example, extracting figures from uploaded bills or documents). Their outputs are suggestions: they may be incomplete or wrong, and the Customer must review them before relying on or filing them. Where the Customer supplies its own AI provider keys, use of that provider is also governed by the Customer’s agreement with it.

6. Fees & billing

Fees, tier entitlements, and payment terms are as set out in the Customer’s order form or as confirmed with the Customer before any invoice. Subscriptions follow the Indian financial year (1 April – 31 March): the annual fee for each business unit applies in full regardless of when in the year the subscription or business unit starts (no proration), and is due by 31 March whether paid upfront or in installments. Unless stated otherwise, fees are payable in advance, are non-refundable except as required by law, and exclude applicable taxes (such as GST). We may change pricing on 30 days’ notice, effective from the next billing period.

7. Trials & demo environments

A free trial gives evaluation access for the period and within the limits we confirm when it starts (currently 15 days, the Professional feature set, one business unit, and up to 10 users), at no charge. If a trial ends without conversion to a paid subscription, the workspace is paused and its data is retained in line with the Privacy Policy; access resumes on conversion. Trial and demo environments (such as sample tenants) are provided “as is”, may be reset or withdrawn, and must not hold production or regulated data.

8. Availability & support

We aim for high availability but do not warrant uninterrupted service unless a separate service-level agreement is agreed in writing. We may perform maintenance and will use reasonable efforts to limit disruption. Support is provided as set out in the Customer’s plan or order form.

9. Intellectual property & confidentiality

The Platform, its software, and its content (excluding Customer Data) are owned by Aaida or its licensors. No rights are granted except the limited right to use the Platform under these Terms. Feedback you provide may be used by us without restriction or obligation.

The Platform — including its user interface, screens, screen designs and layouts, navigation and workflows, report formats, and non-public or unreleased features — is confidential and proprietary to Aaida. The Customer and its Authorised Users must not disclose, publish, post, or otherwise make the Platform (or any screenshot, screen recording, or reproduction of it) available to any person who is not an Authorised User, except with our prior written consent. This obligation survives termination and is in addition to any separate non-disclosure agreement between the parties.

10. Third-party & regulatory references

The Platform references SEBI BRSR formats and the NSE-published XBRL taxonomy. Those materials belong to their respective owners; Aaida is not affiliated with or endorsed by SEBI, NSE, or BSE.

11. Warranties & disclaimers

Except as expressly stated, the Platform is provided “as is”, without warranties of any kind, to the maximum extent permitted by law. We do not warrant that outputs will satisfy every regulatory requirement; the Customer is responsible for reviewing its disclosures before filing.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, and Aaida’s aggregate liability is limited to the fees paid by the Customer in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.

13. Indemnity

The Customer will indemnify Aaida against third-party claims arising from Customer Data (including its lawfulness and the Customer’s legal basis to provide it) or from a breach of § 3 by the Customer or its Authorised Users.

14. Changes to these Terms

We may update these Terms. Each version carries a version number and date. For a material change, every Authorised User is asked to accept the new version at their next sign-in before continuing; for a minor change, users are shown a notice of the update. If the Customer does not accept a material change, it may stop using the Platform and end its subscription by written notice. We record each acceptance — who accepted, which version, and when.

15. Suspension & termination

We may suspend or terminate access for material breach (including § 3), non-payment, or legal requirement, with notice where practicable. On termination the right to use the Platform ends. The Customer may request an export of its Customer Data, and Customer Data is then returned or deleted as set out in the Privacy Policy and the Data Processing Agreement. Sections 4, 9, 12, 13, 16 and 17 survive termination.

16. Governing law & disputes

These Terms are governed by the laws of India, with exclusive jurisdiction of the courts at Bengaluru, Karnataka, subject to any mandatory consumer or data-protection law.

17. General

These Terms, the Privacy Policy, and any order form or master agreement form the entire agreement on their subject; if a signed order form or master agreement conflicts with these Terms, it prevails. Neither party may assign these Terms without the other’s consent, except to a successor of its business. Notices to the Customer may be sent to its administrator’s email; notices to us go to the address in § 18. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control.

18. Contact & grievances

Aaida Technology Solutions, Bengaluru, India — [email protected]. Questions, complaints, or grievances about these Terms or about personal data may be sent to the same address; privacy requests are handled as described in the Privacy Policy.